Leading and Managing in Organisations Essay Example | Topics and Well Written Essays - 4000 words

Leading and Managing in Organisations - Essay Example Moreover, they also point out that interpersonal relationships are formed and reinforced on the basis of trust, openness and support. Communication is regarded as effective when the intended information is delivered in the right manner to the right person/people and in the right time. This process involves various elements such as the people involved in communication, i.e., communicator and the recipient, context/situation, method, and skills. More often, these elements vary with the situation/context. Skills required for communication include speaking, listening, writing, reading, and expressing (Adair, 2011). Effective communication ensures that information being shared is accurate, which is a very important requirement in building strong interpersonal relationship. ... scribes interpersonal communication as everyday encounters, and that interpersonal communication has a significant role in creating, maintaining and/or affecting personal, social and professional relationships. Since communication is the medium of expressing oneself and to know others besides transferring information, its impact penetrates or intersects all activities concerned with human behaviour. Keeping in mind such a significant impact of communication, Whetten and Cameron’s (2011) assertion of supportive communication with honesty and accuracy stands true and also seems important in difficult situations. The need for supportive communication is felt greater when the information to be delivered might not be in favour of the recipients but the intention of communication would be to improve the relationship, status, and/or situation; this process of communication would require specific approach and skills in order to achieve the purpose of communication. Examples of situati ons that necessitate supportive communication include providing negative feedback, handle conflicting views and resistance, problem-solving etc. The ultimate goal of supportive communication is to reinforce interpersonal relationship among two or more people by building trust and understanding while solving the issue/challenge through approaches that would not offend any person involved in the communication process. 2. There are eight principles to supportive communication. Four of the eight principles are: Congruence not Incongruence, Descriptive not Evaluative, Problem not Person Oriented and Specific not Global. Explain the meaning of the concepts and using ideas from your own experience give examples of their meaning. Whetten and Cameron (2011, p.265) have identified eight attributes of